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FAQs

FREQUENTLY ASKED QUESTIONS

Where is Tasu made?

ÔĽŅTasu is handcrafted in Edmonton, Alberta¬†

 

I JUST SIGNED UP FOR TASU WELLNESS BOX WHAT WILL I RECEIVE?

Yay ! so excited and welcome to TASU. You will receive 4-6 self-care & wellness items handmade by us based on our bi-monthly theme. Our goal is to provide you with monthly discoveries to compliment, achieve for your wellness journey of mind, body, and soul.

 

WHEN CAN I EXPECT MY FIRST SHIPMENT?

We will ship out your first box within 5-7 business days. You will get an email with the shipping notification once it’s shipped. 

WHERE ARE YOUR PRODUCTS MADE?

Our products are handmade in Edmonton, Alberta. These are the products you will see in our boxes. Occasionally we will include other indie brands in our boxes which are made by artists all across Canada.

 

WHAT IS THE CUT-OFF DATE TO ORDER CURRENT MONTH'S BOX?

We are Bi-monthly box so the cut-off date to order any month's box is the last day of the second month. We ship 6 Boxes throughout the year as: (June-July ; August-September; October-November; December-January; February-March; April-May;)

So let's say you want June-July box then if you order by 31st July we will send you our June-July box. After the cut-off, you will receive next box. If you missed the deadline and still want that month's box contact us hello @ shoptasu.com to see if we have any leftover boxes that we can ship to you.

 

HOW MUCH IS SHIPPING?

We use Canada Post to ship and shipping for all orders above $50 is Free. All orders below $50 have a shipping fee of CAD$ 7.99 to Canada & US. $15.99 to Rest of the World

We Ship worldwide.

I AM LOCATED IN THE US WILL I HAVE TO PAY DUTIES ON MY BOX?

No, you won't be charged duties for your box. It's on us :).

 

WHEN WILL I BE BILLED FOR MY SUBSCRIPTION?

If you order today you will be billed right away for your first box. After that, you will be billed on the 10th of every other month until you cancel your membership.

 

What is your Cancellation Policy?

You can cancel your monthly subscription at any time. If you cancel your box after payment has gone through, you will still receive that box, and the cancellation will start the following month. 

 

HOW CAN I CANCEL MY SUBSCRIPTION?

You can cancel or pause your subscription anytime by going to your account and just click "Cancel Membership". Or if you would like you can just pause your subscription for any number of months.

Still, Need Help with something. Chat with us with the button on the right.